August 2024 Asyncs escalate to Video / Phone
about 2 months ago by Elizabeth Deeba
All async visits now have potential for a clinician to escalate the visit to video in addition to phone. Async consults will enter the In Call status if a phone or video visit is initiated. If the program supports messaging, the link for the patient to join the visit will be sent via the messaging experience. If the program does not support messaging, the clinician will have the option to text the patient the link to join the video chat.
For most programs, this will impact the chart_review and async_message visit types.