Consult Status Reasons

Consult status reasons are presented in the following order.

• Reason Status | Reason String | Reason Slug
  • Description

All Consults

• Rejected | Condition - Age ineligible for condition | age-ineligible-for-condition
• Rejected | Condition - Assigned sex at birth ineligible for condition | assigned-sex-at-birth-ineligible-for-condition
• Rejected | Identity - Cannot verify patient identity | id-verification-failure
• Rejected | Other - Customer provided an international (non-US) phone number | non-us-phone-number
• Rejected | Other - Duplicate visit | duplicate-visit
• Rejected | Other - Incomplete Intake | incomplete-intake
• Rejected | Other - Unsupported state or province | unsupported-state
• Rejected | Patient Declined Care | patient-canceled
• Rejected | Unsupported condition | unsupported-condition
• Refer Out | Clinical - Exclusion Criteria Present | clinical-exclusion-criteria-present
  • See treatment plan for more details
• Refer Out | Clinical - Inclusion Criteria Absent | clinical-inclusion-criteria-absent
  • See treatment plan for more details
• Ready to Resume | On hold | on-hold

Async Messaging Only

• Ready to Resume | Patient replied | patient-replied
• Rejected | Other - Missed SLA | missed-sla

Sync Only

• Rejected | Missed Visit | customer-no-show
• Rejected | Phone - No Answer | phone-no-answer
• Rejected | Scheduled Visit - Clinician needs to reschedule | scheduled-visit-clinician-needs-reschedule
• Rejected | Connection Issues | sync-connection-issues

Lab Issues

• Issue | Lab Order requires revision | lab-order-requires-revision
• Issue | Lab Order processing error | lab-order-processing-error

Lab Integrations

• Rejected | Lab Sample - Quantity not sufficient | quantity-not-sufficient
• Rejected | Lab - Verification failure | lab-verification-failure

Pediatrics

• Rejected | Pediatric - No Parent/Guardian Consent | no-parent-guardian-consent
• Rejected | Pediatric - Parent/Guardian absent for treatment | guardian-absent-for-treatment
• Rejected | Pediatric - Patient height/weight not provided | no-height-or-weight
• Rejected | Pediatrics not allowed | rejected-pediatrics-not-allowed

Tech Use Only

• Rejected | Tech Use Only - Integration error| integration-error
• Rejected | Tech Use Only - Time out | time-out