Consult Statuses

Queued Consults

received: A consult has been accepted by the SMD System but has not moved to the next step in the workflow. Consults should progress within a few minutes.
ready_to_book: A consult is being evaluated by the routing system.
unassigned: A consult is waiting for a clinician. Escalation processes will begin automatically if SLA is at risk.
assigned: A consult queued for a specific clinician.
scheduled: The consult is booked and the timeslot is reserved with a clinician.
clinician_change: SteadyMD is working to identify coverage for a scheduled visit due to an unexpected schedule change.
ready_to_resume: 1) a patient has responded to a clinician's question for async messaging visits. 2) the clinician has put the visit "on hold" to come back and wrap up later.
Issue: Consult is blocked from continue forward with care. SteadyMD program operations will work to resolve issues with labs detected by the platform.

Consults In Progress

in_progress: A clinician is working on the consult
in_call: A clinician is placing a call to the patient or has joined the video visit. Patients should be prepared to join video visits within 5 minutes of this notification for on demand visits.

Consults waiting for patient action

waiting_to_schedule: The consult is waiting for the patient to schedule the timeslot for their visit. Use the scheduling UI element or retrieve availability.
waiting: A consult is waiting for a patient response for messaging visits.

Consults Closed

completed: The clinician has completed the consult. Retrieve the episode or encounter information to see the treatment plan and any diagnosis or prescription information.
referred_out: The clinician is unable to provide the requested treatment or recommends the patient seek in person care based on their clinical judgment. These consults will have a treatment plan available on the encounter.
cancel: For on demand visits, partners can cancel a visit any time before it moves from a queued status to an in progress status.
rejected: The clinician cannot provide care at this time due to an administrative or technical issue. These consults will have a rejected reason that provides more information about the situation.

Lab Statuses

lab_rejected: The lab order has been denied by a SMD clinician.
lab_approved: The lab order has been approved by a SMD clinician.
lab_submitted: The lab order has been submitted to the lab.
lab_accepted: The lab has accepted the request for an order
lab_results_received: Lab results have been received by the lab
lab_results_pending: Lab results have been received but are incomplete or pending processing and evaluation.
lab_result_outreach: The patient’s lab results triggered the outreach workflows.
lab_results_ready: All lab results for an order have been received and all critical outreach workflows are complete. The patient is ready to continue to the next step in the program.
lab_completed: Terminal status for most lab orders. All labs could be re-resulted and return to the lab_results received status.

Light Integrations

external_in_progress: For light integrations, a clinician starts the visit in the partner’s system.