Scheduled Video

Partners can:

1. Use our scheduling and video elements and patient notifications - see our Quick Start Options
2. User their own video platform.
3. Provide a returnUrl to redirect the patient when the visit or scheduling is over
4. After booking an appointment, retrieve the visit details including: the clinician assigned to the visit, the scheduled time, and the time zone they accessed the scheduling element from, if applicable.

Who can appointments be scheduled with?

1. All eligible clinicians on the program - Programs supporting episodic care will typically schedule with any available clinician on the program. When requesting availability or the UI element from SteadyMD the default will be all eligible clinicians staffed on the program.
2. A specific clinician on the program - For continuous care models, attach the preferred clinician when creating the consult, this will limit the availability or the UI element to only display availability for that clinician.

When can a partner schedule?

1. We provide availability to schedule visits up to 15 days in advance.
2. Scheduling is limited to the program business hours.
3. Partners and SteadyMD Workforce Management will collaborate to determine a booking buffer for visits that require scheduling. This is the time period specifies how far in advance patients must schedule from the current time.

Rescheduling, canceling & missed visits:

1. If the patient needs to reschedule - The SteadyMD APIs allow a partner to cancel a visit at any time before the visit starts. Visits rescheduled or canceled within 24 hours of the appointment time will generally incur fees.
2. If a patient misses their visit - Partners can expect the consult to be rejected with  reason code “Video Call - Missed Visit” or “Phone - No Answer”, depending on the modality.

If SteadyMD needs to reschedule:

1. If the consult is available to all eligible clinicians on the program:
   1. SteadyMD will make every effort to keep the visit at the originally scheduled time covered by another eligible clinician. The partner would receive a notification that there is a clinician change required followed by a scheduled status with the updated clinician information.
2. If a consult requires a  specific clinician on the program:
   1. The partner would receive a notification that the visit is rejected with a reason code for scheduled visit - clinician needs to reschedule, and the partner can notify the patient for the need to reschedule and re-initiate the scheduling workflow.